Shroff SS- The Design Merchant, Aion Homes. All Rights Reserved @2019

Shipping

Online orders are shipped within 7 business days. In case there is a delay in production, we shall notify you immediately. Shipment will be delivered within 10 days from the date of shipping. 


SHIPPING WITHIN INDIA

Enjoy free shipping within India when you pay online via debit card, credit card, Paypal, net banking or bank transfer. Flat Shipping of Rs. 100 on COD orders.


INTERNATIONAL SHIPPING

 

Once you feed in your complete shipping address at check out, you will be able to see an auto-generated shipping fee. Please see approximate shipping charges for two garments below:


USA - USD 20


UK - GBP 15


Europe - EUR 20


Australia - AUD 30

Singapore - SD 30


 Order Communication


An order confirmation will be emailed once you place the order.

 A shipment email will be sent once the order is dispatched from our studio to your address. You will be able to track your order on the website of the relevant courier company through the tracking code in the second email.

Please ensure someone is there at the given address to receive your order. Delivery will be attempted three times before the shipment is returned to our studio. There will be additional fees for further delivery attempts. Please note that we will be unable to schedule shipping for orders with incomplete address or wrong telephone number.

For express shipping or any other order-related requests, please write to us at sales.thedesignmerchant@gmail.com with the relevant subject line.

Order Cancellation

If you wish to cancel your order, write to us within 24 hours of placing the order at sales.thedesignmerchant@gmail.com

Refunds

We do not offer refunds on orders due to the time and labor that goes into each product. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. The amount will be refunded via the original mode of payment within one week of initiation.  

Returns & Exchange

Every single piece is designed & produced with stringent quality checks. Unevenness in colour & texture of print is not a fault but a beautiful characteristic of natural processes.

Any purchase can be exchanged for a different size. In case the size is not available, we shall provide you a store credit valid for three months. Refer to our size chart before making a purchase. If you have any inquiries about size, fabric or fit, you can call us on +91 9920033803 or email at sales.thedesignmerchant@gmail.com.

In case of either damaged product return or size exchange, please write to sales.thedesignmerchant@gmail.com with subject: RETURNS within three days of receipt of clothes. Clothing sent to us without a prior email will not be accepted. Once the email is received, we accept returns within 15 days. The cost of any exchange is to be borne by the customer.

The Aion Homes team holds the right to not accept returns in case the product is used or damaged by the customer.